Pleasing or Serving

Are you Pleasing yourself and others or are you Serving? To please or to serve, that is the question. I first read about this concept in Steve Chandler’s book “Crazy Good” where he talks about the difference between Pleasing and Serving. I find this a very powerful distinction.    People Pleasing You may think this only…

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The Not Knowing Leaders

In Leadership Development programs, we often encourage leaders to be more “Coach-like” in their interactions. Meaning to not simply provide an answer or direction but to be curious, dig deeper and to have people come up with their own answers as much as possible. This approach creates challenges for a lot of leaders for many…

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Conflicting Messages

Conflicting Messages Abound

What Dominates in a Conflicting Messages Conflict? Remember from Grade School: “When two vowels go walking, the first one does the talking, and says its own name.” (It isn’t always true – nothing is.) Conflicting messages are like that. I’ve been wondering about when two opposing messages go walking together, which one does the talking.…

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Hit the Pause Button

An under-used communication device is the Pause. Try adding several of these to your day and see what changes. You may experience more effective communication. What’s the Pause Button You know the pause button on your musical or video devices as you use them all the time. Well, amazing as it might seem, there is…

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Making Feedback Actionable

Rosalie Boulter, Paradigm Shifters Consulting Inc. July 2018 One very important skill in Effective Communication is the ability to provide great Feedback. How often is feedback delivered that doesn’t result in the expected change? The Challenges of Incorporating Feedback It seems people believe that when they give somebody feedback, the receiver should have the ability…

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Who Said Simple is Easy? Nobody.

Rosalie Boulter, Paradigm Shifters Consulting Inc. …. How many times when you were a child did your parents or your teachers remind you to say “please”,  “thank you”, and “excuse me”? It takes a while to program us to use those words until they became a communication habit and then once they are fully engrained,…

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